Let's Grow Together
We are looking for dynamic and enthusiastic professionals to join our young and innovative workforce across various job functions, as we embark on our next leg of growth.
Why work at abcbusiness?
At , we are changing how small businesses discover supply and demand information for their products and services. For the past 26 years we have been helping manufacturers, suppliers, traders and other trade related professionals connect with their counterparties to transact wholesale and high volume business across borders. We are revolutionizing the international B2B import-export industry. If you are excited about working for a company that’s disrupting an entrenched industry, don't miss the chance and apply now.
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open positions
about the role
the inside sales specialist will be responsible for :
- Selling subscriptionsto our paid membership programs.
- Identifying potential clients who may be interested in a business website and convince them to purchase one from us.
- Following up with leads over phone, chat and email to meet and exceed monthly sales targets.
There is no cap on the commission income one can earn in this role. Therefore, you are your only limit on how much monthly income you can earn in this role.
NOTE : Please note that this is a desk based job and does not involve travel.
Employment Type: This is a full-time, on-site role. Not work from home or hybrid.
Experience: We are looking for someone with more than 2 years of hands-on experience in selling subscriptions, domains, hosting, websites and related products.
Day to day responsibilities:
- Contacting prospects on telephone, email and chat to determine the prospects needs and interest in our products and services i.e. membership subscriptions and business websites.
- Explaining to users why their business needs a professional website and how we can help them get one that is easy to manage and inexpensive to maintain.
- Managing all aspects of the sales process including but not limited to lead qualification, lead follow up, lead conversion and closing the sale.
- Meeting or exceeding monthly revenue targets through new business generation.
- Maintaining accurate customer data in CRM system.
- Produce timely reports on revenue numbers, sales forecast and sales pipeline activities.
- Partaking in regular brainstorming meetings on how to improve team and individual performance.
- Identifying key performance indicators that need improvement, develop action plans to address them, and execute those plans to increase revenue and profitability.
Must Have Requirements:
- Prior B2B sales experience selling digital goods such as subscriptions, websites, domains, emails, cloud products and services etc.
- Strong English language communication skills including both verbal and written.
- Self-motivated and driven by targets.
- Resilient and aggressive personality who can drive sales.
- The ability to influence and negotiate with senior managementin various companies.
- Understand the differences between hard selling and soft selling and know when to use which by customizing tone and follow up volume and frequency.
Good-to-have Requirements:
- MBA in Sales and Marketing
Educational qualifications: Bachelor degree in any relevant field.
about the role
As a Customer Relation Specialist, you will be responsible for making sure that our support desk is providing timely, accurate and meaningful resolution to all customer queries. You will have direct responsibility for quality control and also need to set up and adjust various processes within the support function. Any customer escalations that are not resolved at the agent level will need to be addressed appropriately by you. Your goal eventually is to maintain good customer satisfaction to influence renewals and new sales.
You will also be in charge of identifying and facilitating agent training and development for your team members.
What you'll do most of the time
- Manage post-sales interactions with customers through strong relationship-building and product knowledge
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Increase customer satisfaction by addressing challenges they are facing with respect to our product
- Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
- Function as the voice of the customer and provide internal feedback on how we can better serve our business and customers
- Track accounts to identify churn risk and work proactively to eliminate that risk
- Provide regular updates to the management team about issues that need their attention
What you'll need to Qualify
- Self-motivated and driven by targets
- Resilience
- Strong communication skills - including both verbal and written
- The ability to influence and negotiate with others
about the role
Customer Support is the single most important function at abcbusiness. We pride ourselves as being one of the most customer centric companies in our domain and go to any length to ensure we have nothing but happy customers. We have a vibrant and dynamic team of Support Agents who work round the clock to answer customer queries and provide quick resolution to all customer complaints.
What you'll do most of the time:
- Respond promptly and professionally to incoming customer inquiries by phone, email or chat
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Process and log incoming/outgoing calls into the CRM system
- Forward and escalate inquiries to relevant individuals and departments
- Contact customers to give them accurate feedback on the progress of their inquiries
- Self-motivated and driven by targets
- Resilience
- Strong communication skills - including both verbal and written
- Excellent customer service skills, with experience in interacting with customers by phone, email, chat, or other mediums is highly required.
What you'll need to Qualify:
about the role
Are you a result obsessed, analytical and passionate Digital Marketer exploring your next career move? Are you strategic, yet execution focused by nature? Have you reached a senior level in your career and are confident of your abilities as a marketer ? If your answer to the above questions is a Yes we cannot wait to hear from you. Come join our team and help us double the international reach of in the next 12 months.
The ideal candidate for the role will have extensive hands-on experience in Social Media Marketing, Email Marketing, B2B Marketing and Website Marketing.
The key results area for this role would be:
- To substantially and measurably increase engagement on our social posts
- To review user journey on our platform and identify marketing opportunities and tap those via email marketing campaigns
- To review our website and suggest impactful changes that will increase conversions of website visitors to users and users to paying customers
- to plan and execute regular marketing campaigns for existing and new users on our platform to increase sales.
Employment Type: This is a full-time, on-site role. Not work from home or hybrid.
What you'll do most of the time:
Following is what your day-to-day will look like.
- Create thoughtful, impactful and engaging social media posts that will appeal to B2B clients
- regularly review and fine-tune existing emails to website users to increase their impact
- Identify new opportunities to reach customers via email by studying user journey
- Review website forms and other strategic areas and identify opportunities that will improve conversion and engagement
- A/B test your ideas to select the most effective and impactful campaign
- plan and execute periodic marketing campaigns that will increase sales
- Prepare monthly impact report of all your projects and present them to senior management
What you'll need to qualify:
- At least 6-7 years of solid hands-on experience spanning most of the areas of responsibilities described above
- Excellent English language skills to be able to curate witty and engaging content in English
- Possess excellent design sense to create (or get created) attractive looking marketing assets that are engaging
- Be extremely driven, aggressive and target focused
- Be confident on your ability to run marketing related projects single handedly and with minimal supervision
- Understand the importance of data driven decision making and be fiercely data driven
- A Bachelor Degree in Business or Engineering is required
Preferred qualities and traits:
- an MBA with specialization in Marketing is preferred
- having prior B2B Marketing experience will certainly stand you apart
- having prior SEO and SEM experience is an added plus
- Experience conducting live webinarswith a large audience
- Digital Marketing certification from Google, Facebook will signal your desire to stay up to date with your skills
- Being able to demonstrate your grasp of the KRAs during the interview process will surely get you the job ;)
about the role
We are looking for experienced graphics designers who have the ability to simplify complex ideas into compelling visual stories to join our Team.
position : Graphics Designer
Experience : Those with 2+ years of solid hands on, graphics designing experience should apply for this position.
What You'll Do Most Of The Time
- Develop various graphics, including online publishing, print and digital brochures and videos for new and existing products.
- Work with stakeholders to turn marketing requirements into compelling, appropriate marketing content and creative designs.
- Ensure consistency of brand and creative across digital customer touch points by gaining a deep understanding of the brand business strategies, goals and vision.
- Research and select images for creative briefs.
- Managing projects to ensure timely completion against deadlines.
- Explore new ideas for the graphics, be abreast with the latest trends in graphics design.
What You'll Need To Qualify
- 2+ years of professional experience designing graphics.
- 2+ years of experience working with at least one graphics design software like Figma, Adobe XD, Photoshop, Illustrator.
- Proficiency in graphics design, motion graphics, a sensitivity to typography, color and layout.
- an online portfolio or samples of work demonstrating experience crafting great graphic designs.
- Bachelor degree in Graphics Design, Web Design or a related technical field.
Preferred Skills
It is okay if you do not have all of these skills, but be excited about learning the ones you do not know yet.
- Experience working in the eCommerce domain
- Working knowledge of frontend technologies like HTML, CSS and Javascript.
- Experience designing UI/UX designs, desktop, mobile and/or web applications.
- Experience designing for complex graphics.
- Experience working in an agile environment with cross-functional teams.
about the role
We are looking for Web designers who are experts in designing websites using WordPress themes and builders to join our Engineering Team.
Position : WordPress Designer.
Experience : Those with 2+ years of solid hands on, web designing experience should apply for this position.
What You'll Do Most Of The Time:
- Design websites using Wordpress.
- Create beautiful and professional looking industry specific templates that our clients can use to create their websites
- Be accountable for timely delivery, quality and maintainability of multiple client websites built using WordPress and WYSIWYG Divi builder.
- Create wireframes for different projects/products/elements using Photoshop, Illustrator or any other visual design and wire-framing software.
- Interact with clients to understand how they want their websites to look and feel and incorporate their feedback and requirements into your design
What You'll Need To Qualify:
- 2+ years of relevant work experience designing websites using Wordpress.
- Experience working with one or more WYSIWYG editors preferably Divi builder.
- Experience creating wireframes using Photoshop, Illustrator or any other visual design and wire-framing software.
- Experience converting wireframes to HTML code.
- Full understanding of responsive design.
- Strong command on latest frontend technologies like HTML5, CSS3, Bootstrap.
- Bachelor degree in Computer Science Web Designing or a related technical field.
Preferred Skills:
It is okay if you do not have all of these skills, but be excited about learning the ones you do not know yet.
- Experience working in the eCommerce domain.
- Good understanding of web page speed performance and concepts like FCP/LCP, minify/defer CSS and JS, serving content using CDN, lazy-loading, modern image formats like WebP, etc.
- Experience working with debugging tools like Firebug, Chrome inspector, etc.
- Experience working with CDN providers like CloudFlare, CloudFront, etc.
other must have skills:
- Excellent time-management skills
- Ability to pay attention to details
- Good communication skills
- Problem-solving skills
- Ability to accurately estimate and stick to agreed upon project deadlines
- High energy level
about the role
We are looking for Senior PHP Developers who are experts in WordPress, WordPress Multisites and WooCommerce to join our Engineering Team.
This is a hands-on role and will also require leadership skills as you will be responsible for managing and leading some of our current projects and also mentoring junior members of the team.
Position : Senior PHP/WordPress Developer
Experience : Those with 5+ years of solid hands on, software development experience should apply for this position.
What You'll Do Most Of The Time:
- Design and develop websites using Wordpress.
- Be accountable for delivery, scalability, readability, quality and maintainability of a project/product.
- Attend regular meetings with management/stakeholders for brainstorming ideas and project updates.
- Write high quality code by incorporating software best practices.
- Find opportunities for simplifying complex projects, systems, services and processes.
- Training and mentoring Mid Level and Junior developers and reviewing their codes.
- Keep on top of the latest trends in the PHP/WordPress development domain.
- Give talks about using a new feature/product.
What You'll Need To Qualify:
- 5+ years of relevant work experience in PHP and Wordpress with e-commerce plugins like WooCommerce.
- 2+ years of experience developing custom themes and plugins for WordPress.
- 2+ years of experience working with one or more hosting providers (eg - AWS, Digital Ocean, BlueHost).
- Hands-on experience working with Wordpress Multisites Network.
- Complete understanding of WordPress Database Architecture, administration and management.
- Deep understanding of performance enhancement hacks for Wordpress based websites.
- Have extensive experience in customizing both Wordpress as well as Woocommerce.
- Strong command on frontend technologies like HTML, CSS, Javascript and their frameworks like Bootstrap, Jquery, etc.
- B.E., B.Tech or an advanced degree in Computer Science or a related technical field.
- Solid software development background including design patterns, system design and test driven development.
Preferred Skills:
It is okay if you do not have all of these skills, but be excited about learning the ones you do not know yet.
- Experience working in the eCommerce domain.
- Experience working with one or more WYSIWYG editors preferably Divi builder.
- Experience working with debugging tools like Firebug, Chrome inspector, etc.
- Experience working with Internet Infrastructure, DNS and CDN providers like CloudFlare.
- Good knowledge of AWS Cloud technologies like AWS EC2, AWS RDS, S3 and Cloudfront.
- Knowledge of Python, Bash Shell scripting, or other scripting languages.
- Understanding of creating CI/CD pipelines using Ansible or any other orchestration tool.
- Familiarity with distributed systems.
Other Must Have Skills:
- Excellent time-management skills
- Ability to pay attention to details
- Good communication skills
- Problem-solving skills
- Ability to accurately estimate and stick to agreed upon project deadlines.
about the role
We are looking for Senior Full Stack Software Developers who are experts in Java, Spring and its frameworks to join our Engineering Team.
This is a hands-on role and will also require leadership skills as you will be responsible for managing and leading some of our current projects and also mentoring junior members of the team.
Position : Senior Software Developer (Java Full Stack)
Experience : Those with 6+ years of solid hands on, software development experience should apply for this position.
What You'll Do Most Of The Time:
- Participate in designing software solutions from scratch.
- Be accountable for delivery, scalability, readability, quality and maintainability of a project/product.
- Attend regular meetings with management/stakeholders for brainstorming and project updates.
- Write high quality code by incorporating software best practices and write unit tests.
- Find opportunities for simplifying complex projects, systems, services and processes.
- Training and mentoring Mid Level and Junior developers and reviewing their codes.
- Learn new technologies, follow trends, radiate knowledge of modern software architecture and design patterns and guide other developers to use them.
- Implementing CI/CD pipelines for new projects and maintaining older ones.
- Give talks about using a new feature/product.
What You'll Need To Qualify:
- 6+ years of professional software development experience.
- 4+ years of relevant work experience in Java with Spring frameworks like Spring Boot, Spring Cloud and Spring Security.
- 2+ years of experience contributing to architecture and design of a large, high-scale web and mobile application (e.g:- well-designed APIs, high volume data pipelines, efficient algorithms).
- 2+ years of experience working on a Unix or Linux platform.
- B.E., B.Tech or an advanced degree in Computer Science or a related technical field.
- Strong understanding of object oriented programming concepts, algorithms and data structures.
- Solid software development background including design patterns, system design and test driven development.
- Familiarity with distributed systems.
- Familiar with building complex web applications using HTML, CSS and Javascript / AJAX / JQuery.
Preferred Skills:
It is okay if you do not have all of these skills, but be excited about learning the ones you do not know yet.
- Experience working in the eCommerce domain.
- Good knowledge of AWS Cloud technologies like AWS EC2, AWS RDS, S3, AWS Lambda AWS WAF & Shield, AWS VPC and Cloudfront.
- Knowledge of Python, Bash Shell scripting, or other scripting languages.
- Understanding of creating CI/CD pipelines using Ansible or any other orchestration tool.
- Mobile App development experience preferably using Flutter.
- Web frontend development frameworks like Angular / ReactJS.
- Knowledge of fast search technologies like ElasticSearch or Solr.
- Understanding of database architecture, administration and management.
- Ability to develop front end website architecture and back end website applications - Ability to multitask
Other Must Have Skills:
- Excellent time-management skills
- Ability to pay attention to details
- Good communication skills
- Problem-solving skills
- Ability to accurately estimate and stick to agreed upon project deadlines.
about the role
We are looking for a candidate:
- Having an experience as Senior Sales Manager who will be responsible for inspiring and managing a team of 7-8 aggressive sales people and their day-to-day activities in order to execute the firm's sales strategy.
- Who has a prior B2B sales experience selling websites, domains or other digital products.
- Who will be responsible for crafting sales communication and messaging to convey and sell the company products and services such as recurring digital subscriptions and websites and domains to prospects and existing clients.
- Who is extremely sales-focused, proactive and driven to meet team and organizational goals.
- Also included in day to day responsibilities of this role will be constantly identifying and acting on opportunities for improvement of team members by auditing their calls and emails; remain up-to-date and knowledgeable about all products and services you are responsible for selling to facilitate the sales efforts.
NOTE : Please note that this is a desk based job and does not involve travel.
Employment Type: This is a full-time, on-site role. Not work from home or hybrid.
Experience: Must have 10 years of relevant experience in B2B sales management.
Qualifications: Bachelor degree in any relevant field
Detailed Key Responsibilities:
- Build, develop and manage a team of aggressive, goal-oriented and driven sales professionals
- Selling subscriptions to our paid membership programs.
- Following up with leads over phone, chat and email to meet and exceed personal and teams monthly sales targets.
- Device the most efficient and effective selling strategies for the team to maximize sales.
- Motivate the team to constantly strive to achieve and exceed sales targets
- Regular reporting on team sales performance
- Regular reviewing and auditing of our Sales messaging
- Identifying and addressing inefficiencies in the sales process if needed
- Actively coordinating with Marketing on lead generation.
- Manage ongoing training of team members.
- Promoting the organization and products.
- Identify and help the team identify our highest potential clients and how they relate to our products and services.
Must have qualities in the ideal candidate:
- Minimum 10 years B2B sales experience selling products and services to senior business managers and owners of small and medium companies
- Team handling experience.
- Strong English language communication skills including both verbal and written.
- Strong Decision making abilities.
- Good understanding of sales and marketing strategies.
- Passion for sales with flexibility and drive to work in a target-based working environment
- Resilient and aggressive personality who can effectively lead a team.
Preferred Qualities:
- A formal degree in Marketing, communications and management.
- B2B sales experience selling digital goods such as subscriptions, websites, domains, emails, cloud products and services to senior business managers and owners of small and medium companies.
Benefits & Perks
5 days a week
Casual Fridays
Fixed weekend off
Relaxed dress code
Performance bonus
Career Development
Learning & mentorship
Positive work environment
Glimpses of our lively and fun workplace
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Have any questions? We'd love to hear from you Connect with our HR Team.
